Shipping and Returns
Returns
If for any reason, you are not satisfied with your order from kinship-collective.com, you are able to return the products within 14 working days from the date you received the order and have notified us within that period of time. Simply follow the steps outlined below in ‘how do I return a product’. We expect you to return the product as soon as possible after you have given cancellation notice.
How do I return a Product?
Simply follow these steps to exercise your right to cancel:
- Email customerservice@kinship-collective.com within 14 days of the date you received the parcel
- pack the products unused, unwashed, and not damaged in their original packaging, and in no more than one parcel
- return the complete product to Kinship unless otherwise specified by our Customer Services (eg, multi-pack products must be returned with all items included)
- return the products by using the same courier/delivery service that delivered the products to you (PostNord, DHL). You are responsible for the package/products until received by Kinship. We recommend keeping the receipt from the courier and if applicable the track and trace number
- Kinship must receive the goods within 30 working days of the date you received the parcel
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.